Tech Mahindra Voice Process Jobs Mumbai for Freshers and Experienced

Company Name:
Tech Mahindra

About Company:
Tech Mahindra is a leading global IT services and BPO company delivering innovative solutions in technology, consulting, and customer experience. The company is recognized for providing world-class services and career opportunities for freshers and experienced professionals in international and domestic voice processes.

Job Role:
Voice Process Executive – Freshers & Experienced

Location:
Mumbai (All Areas), Malad West, Maharashtra

Job Responsibilities:

Handle international and domestic voice process calls.

Provide excellent customer service across different time zones.

Resolve customer queries efficiently and professionally.

Demonstrate strong communication, interpersonal, and problem-solving skills.

Follow company policies and maintain quality standards in all interactions.

Qualification:

Graduate or Undergraduate eligible

Candidates with 6-12 months of international voice process experience preferred

Skills Required:

Excellent English communication skills

Ability to handle international calls and customer queries

Familiarity with Voice and Accent (VNA) processes

Customer-centric approach with patience and professionalism

Salary:

Experienced Candidates: Up to ₹4.8 LPA (depending on last CTC and performance)

Other Details:

Work Type: Full-Time, Permanent

Shifts: 24*7 Rotational Shifts

Perks: One-way cab facility (within designated boundaries), competitive benefits, quick onboarding

Selection Process: HR Interview, Voice & Accent Assessment, Operations Interview